THE EXPERIENCE ERA
A recorded webinar for Wedding Venue Teams
Recorded on Monday 22nd May 2023
For too long the emphasis on wedding venues has been focused on sales, sales and more sales. How to get the next booking using usual sales techniques and processes. That’s all well and good and there is definitely a place for this education (I even teach it myself!), BUT, what about the customer journey?
What if I told you that if you were to put the same effort into the customer journey that you would then unlock the ability to book more weddings?
It’s about focusing on the clients you have and making their time with you incredible.
You might think that you offer 10/10 service but what are you missing? This webinar will give you some golden nuggets to implement and help you to supercharge your service and gain more bookings this way.
We’re in the EXPERIENCE ERA and I’m here to show you how to enhance what you have to get more of the same, which will lead to more bookings in the long run.
You’ll learn…
About the current climate and context when it comes to couples booking their wedding venue
What immediately turns off clients before they even step foot in the building
How to delight and engage at browsing stage
Ways to nail the enquiry process and make them want to visit you immediately
How to supercharge your show rounds with my secret method
How to provide a seamless experience once a couple have booked
How to give out the BEST customer service on the day itself
How to continue to provide an incredible experience long after the wedding has taken place
How to ensure your team are on board and offer consistency
FAQs
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It was! This was a replay from 22nd May 2023. You still receive the full workbook, slides and recording and please ask me any questions if you have any!
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1 hour 15 minutes including questions, but you can fast forward and rewind and watch back as much as you like!
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No, it isn’t. The reason being is I want you to invest in your venue and show up! When you have to buy something there is more chance of you coming along and that’s when you can participate and get the most from the session. Don’t worry it’s not expensive at all, I’ve even discounted the class as I know costs are high right now. It’s only £45 and this includes an 8 page workbook.
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Not at all. Just watch the video and use the workbook if you wish!
